General Terms & Conditions

ELEGANZA EYEWEAR, S.L. (“ELEGANZA”) provides the services and operates www.eleganzaeyewear.com.

These General Terms and Conditions govern the purchase of products offered through the online store.

Before using the website or placing an order, users must read these Terms, the Legal Notice, Privacy Policy and Cookie Policy.

Use of the website and placement of an order imply acceptance of those documents.

ELEGANZA may update these Terms without prior notice.

The applicable version will be the one in force when the order is placed.

Orders may only be placed for personal use and not for resale.

Any unauthorized resale or commercial distribution of products purchased through the website is prohibited.

ELEGANZA may cancel fraudulent, false, speculative or suspicious orders, or orders linked to a breach of these Terms or unlawful activity.

To purchase, users select products, review product details, add items to the cart and proceed to checkout.

Before confirming the order, the user can review:

• Selected products.
• Quantities.
• Prices and taxes.
• Shipping costs.
• Applied coupons.
• Available payment methods.

Users are responsible for keeping their account credentials confidential.

ELEGANZA is not liable for damage caused by misuse, loss or disclosure of passwords.

After placing an order, the user will receive an email confirming that ELEGANZA has received the purchase request.

This acknowledgement does not constitute final acceptance.

The order is accepted and the contract is formed when ELEGANZA confirms by email that the order is being processed or shipped.

Acceptance applies only to the items included in that confirmation.

Before purchase, the user acknowledges the specific conditions shown on each product page, including name, price, components, colour, features, availability and other applicable details.

Prices are shown in euros (€) and include applicable taxes unless a different tax treatment applies according to the delivery territory.

ELEGANZA may update prices, catalogue, brands, promotions and content due to supplier changes, typographical errors, currency changes or website improvements.

Product images are for information purposes and may differ slightly from the final product.

When purchasing optical products, users confirm that they are of legal age and, where applicable, that they regularly consult an optician or ophthalmologist.

For prescription lenses or specific optical adaptations, the prescription and fitting must be carried out by a qualified professional.

ELEGANZA is not liable for misuse, abuse or use contrary to professional prescription.

Users must provide true, lawful, current and complete information.

Missing, incorrect or incomplete mandatory information may prevent order processing or cause delivery delays for which ELEGANZA is not responsible.

The website must be used lawfully, in good faith and without damaging or interfering with its operation.

The website is mainly addressed to users resident in Spain, and ELEGANZA does not guarantee compliance with the laws of other countries.

All orders are subject to product availability and to the absence of force majeure or logistics issues.

If a product is unavailable, ELEGANZA will contact the user and refund any amount paid where applicable.

Delivery will be made to the address provided during checkout.

Shipments may be handled by Sending, UPS, Correos or equivalent logistics operators.

Estimated delivery is 3 to 10 business days for mainland Spain after order approval.

For the Balearic Islands, Canary Islands, Ceuta, Melilla and other countries, estimated delivery is 6 to 13 business days.

These times may be extended during campaigns, Christmas, sales, customs procedures, transport restrictions, strikes, weather events, conflict, pandemics, acts of authority, supplier delays or other circumstances beyond ELEGANZA’s control.

Any customs duties, import taxes, clearance costs, IGIC or local charges are borne by the customer.

If the customer refuses to pay such charges, ELEGANZA will not refund the order amount or take responsibility for the parcel.

Deliveries to PO boxes are not accepted.

The delivery address and contact phone number must be accurate.

Delivery is deemed completed when the user or an appointed third party, other than the carrier, takes physical possession of the products.

Risk passes to the user upon delivery.

Before confirming the order, users may review and correct all details in the cart.

After confirmation, changes or cancellation must be requested through ELEGANZA’s contact channels.

Changes or cancellation will only be possible if the order has not entered preparation or dispatch.

Available payment methods are shown during checkout and may include credit/debit card, financed or deferred payment and other methods enabled by ELEGANZA.

Card payments are processed through a secure payment gateway operated by the relevant bank or payment provider.

ELEGANZA does not store or manipulate full card details.

Where financing is available, the service is provided by the corresponding financial institution and subject to its own conditions and approval process.

The returned parcel must arrive at ELEGANZA’s premises within that period and be clearly identified with the name of the person who placed the order.

Before returning a product, the customer must contact:

info@eleganzaeyewear.com

to request return instructions and, where applicable, complete the return form.

Return shipping, customs and tax costs are borne by the customer unless the return is due to an error attributable to ELEGANZA.

Products must be returned in perfect condition, unused, with:

• Original packaging.
• Original case.
• Original box.
• Documentation.
• Protective packaging elements.

After receipt and verification, ELEGANZA will refund the applicable amount using the same payment method used for the purchase.

The right of withdrawal does not apply to products that cannot be returned for hygiene or health protection reasons once unsealed after delivery.

It also does not apply to goods made to customer specifications or clearly personalised.

This includes frames fitted with ophthalmic lenses with or without prescription and products modified according to the customer’s specific requirements.

The guarantee does not cover:

• Scratches.
• Breakage.
• Normal wear and tear.
• Impact damage.
• Incorrect handling.
• Damage caused by misuse.

In the event of a defective product, ELEGANZA will apply the legally appropriate remedy: repair, replacement, price reduction or termination of the contract, free of charge to the consumer where applicable.

Manufacturers may also offer additional commercial guarantees depending on the product or brand.

These Terms are governed by Spanish law.

Any disputes arising from the use of the website or online purchases shall be submitted to the competent Spanish courts, without prejudice to consumer rights under applicable law.

Consumers may submit complaints through:

info@eleganzaeyewear.com

The European Union Online Dispute Resolution platform is available at:

https://ec.europa.eu/consumers/odr/